I was passed to another department to see if there is a better promotion. The next one told me there was nothing she could do for me. She said I was not even qualified for the faster service's promotional rate because I was not a new customer. So I asked her to transfer me to the cancellation department as there were other options out there for me. So I talked to a third person who completely understood my situation and researched if there were new promotions available. Then he told me I would be qualified for the new service at their affiliated company, twice the speed at only $5 more per month for the next 12 months. I thought that was terrific. Remember the first lady offered me the same service at $10 more per month.
But then a problem came when he wanted to get my information to open a new account. He told me the computer could not take one letter for the last name; indeed my last name has only one letter. I said surely the parent company had no problem before and he should be able to use my existing information. He said no and asked me if I had another surname. At this point, I was getting late for my train, so I told him no thank you for the new service, I would have to call him back. He immediately found a way to override the system and miraculously opened the new account for me so that I can have the new service in 4 days. In addition, he even knocked my current bill down by $20. My lesson learned today is: say No positively and people would respond in a positive way.
